Shipping policy

Shipping

Gojorofovaha
Ulf Stockmann
Schwebekaminweg 3, 70173 Stuttgart, Germany
Email: info@gojorofovaha.store
Phone: +49 711 90010400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Fireplaces

Floor plates, tool sets, CO alarms, firelighters, glass cleaner and the hanging bioethanol and electric fires ship by parcel or on a small pallet; suspended wood, rotating, central and open-hearth fireplaces are heavy and ship on a pallet or in a crate. Delivery is kerbside: the carrier brings it to the nearest accessible door, not hung or connected — a suspended or central fire is heavy and is fixed to engineered, load-bearing structure by a competent installer, the flue signed off and swept by a chimney sweep. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.